Refund & Return Policy

At NOCTRA Eyewear, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. If you're not satisfied with your sunglasses for any reason, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The product must be in its original condition.
• All original packaging and accessories must be included.

How to Start a Return

To begin the return process, please contact our support team with your order number and reason for return. Our team will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will resolve the issue as quickly as possible at no additional cost to you.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team. We're always happy to help.

Thank you for choosing NOCTRA Eyewear.